Leaders Earn Trust By Doing This One Thing
Most companies are saying the right things when it comes to trust but my company’s assessments and research findings confirm that what they say is not translating to results. Even those companies that have statements like “respect individuals,” “our people are our point of difference,” or “value our and all people” as part of their mission statements. That’s because trust like a real apology, is not like changing a light bulb. Saying, “I trust you” in an environment that is judgmental and lacks value and respect for people sounds a lot like saying “I'm sorry” without accepting any accountability for whatever you did. Trust comes from actions that you take but it must be felt by others in order to resonate. So why do so many leaders not understand this about their people? Because they aren’t listening. They don’t understand that when it comes to trust, respect of who they are is more important than recognition . In today’s new normal, people want to be heard . T...